How to automatically close a ticket or mark as spam based on keywords? : Freshworks Partner

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Modified on: Fri, 25 Jun, 2021 at 8:41 PM

You can set up an automation rule under Admin > Workflows > Automations > Ticket creation > New rule:

Conditions:

In tickets > If Subject or Description > contains > sample text

Action:

Set status as 'Closed' or 'Mark as Spam' or 'Delete the ticket' (based on your requirement)

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