Can an email address be automatically added in the CC for new tickets? : Freshworks Partner

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Can an email address be automatically added in the CC for new tickets? Print

Modified on: Fri, 25 Jun, 2021 at 9:16 PM

Any email address can be added in CC at the time of ticket creation using an automation rule under Admin > Workflows > Automations > Ticket creation tab > New rule.

Configure the required conditions and under actions choose 'Add a CC':

Do make sure that the email address is entered without a trailing space.

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Can an email address be automatically added in the CC for new tickets? Print

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