Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Please follow the steps below to edit or customize an Agent reply template.

  1. Login to your Freshdesk account as an administrator.

  2. Navigate to Admin from the menu. Select Workflows and click on Email Notifications.

  3. Select the Templates tab and click on Edit button next to “Agent Reply Template.

  4. Make the necessary modifications and click on Save.

    Edit default agent reply in Freshdesk

In order to add the agent's signature, the agent needs to click on the Profile image at the top right corner of their Freshdesk account, select Profile settings, add the signature under the relevant section, and click on Save.

Add agent's signature in Freshdesk.