SSO is not working and getting the message 'Session expired. Please login again' : Freshworks Partner

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SSO is not working and getting the message 'Session expired. Please login again' Print

Modified on: Tue, 18 Dec, 2018 at 3:08 PM

We use the UTC timestamp to generate the hash for validation. Before we were allowing the hash to be valid for 30 minutes, but now we have updated it to be valid for 30 seconds alone. Please check if your SSO server is in sync with the UTC time.

If your server is in sync, and you're still getting the session expired error, please drop an email to support@freshdesk.com.

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SSO is not working and getting the message 'Session expired. Please login again' Print

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