Please follow the steps below so that we could identify the reason for the same.
- Try accessing the account in the 'Incognito' window of your browser. If this works clear the cache and cookies of the browser and that should do the trick.
- Try in different browsers. This will help us identify if this is a browser specific issue.
- If both the above steps do not work then check the issue on a different network and let us know if that helps (A mobile hotspot should help with this).
- Check out our status page which is https://updates.freshdesk.com/ to know if there are currently any issues.
If none of the above works, please raise a ticket with us so that we could have this checked for you.