You can print the ticket and save the ticket as a PDF in your system or the Account Admin will also be able to export all the data inside of a your account (Tickets, solution articles etc) from Admin > Account > Account Details. However, the data exported would be in the XML format and you will be able to convert it into the format you prefer.


Watch this video for steps to export the account data

https://www.youtube.com/watch?v=DTa_LDg8vng&list=PLsYJ3BsyR4qGFujlW0iDtOBOf4IPVsAqt&index=11