Timeline section will include the activity of the customer in Forums as well, in addition to the recent Tickets that he/she has raised. The Tickets section is exclusively for tickets. In the below screenshot, you see that the customer's reply in Forums is also available in the Timeline section :
What is the difference between Timeline and Tickets under the contact’s section? Print
Modified on: Fri, 22 Feb, 2019 at 12:16 PM
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