If you are looking to train your agents or any of the admins, they can enroll themselves at Freshdesk Academy which has multiple courses for your agents to explore. Under "Explore Courses" option your agents will be able to select the courses like 'Freshdesk Admin Fundamentals' or 'Freshdesk Agent Fundamentals' and so on.

If you have any queries about the Academy, please drop an email to academy@freshworks.com. We'd be happy to assist!