The Curated reports are the default reports in Freshdesk. They are analogous to the reports found in the old reports. The widgets in the curated reports cannot be modified. However, filters can be applied to widgets on an individual level.

The list of curated reports available in Freshdesk:

Agent Performance

Group Performance

Timesheet Summary

Top Customer Analysis

Satisfaction Survey Results

Ticket Volume Trends

Performance Distribution

Helpdesk Ticket volume

Helpdesk Performance

Ticket Lifecycle

Field Service Volume Trends