The Helpdesk in-depth analysis report was a place where you could get a holistic view of the Ticket flow and the Key Performance Indicators that determine the performance of the helpdesk. In Analytics, the ticket flow and KPIs are split into two reports. While the Helpdesk Ticket Volume report provides a detailed analysis of the ticket flow based on the different ticket properties, the Helpdesk Performance report emphasizes the KPIs like Response and Resolution times, etc.
What is the difference between the Helpdesk in-depth analysis report and the new Helpdesk Ticket Volume and Helpdesk Performance reports? Print
Modified on: Mon, 3 Oct, 2022 at 6:28 PM
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