You can assign a service task to a field technician or a support agent. This service task can be requested by a customer and created by a support agent or a field technician. Read this article to see how you can create a service task.
I have created a service task directly without any ticket. Can I assign this service task to a field technician? Print
Modified on: Thu, 21 Jan, 2021 at 5:43 PM
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