Creating tickets from inside Freshdesk is the role of an agent and not of a collaborator. Hence, we have given them permission similar to a Contact or customer.
Why can’t collaborators create tickets from inside Freshdesk? Print
Modified on: Fri, 25 Jun, 2021 at 11:25 AM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.