Occasional agents can perform any action just like a full-time agent does and the validity of the license is for a day. However, Collaborators can only access the tickets they are tagged on or tickets that are assigned to them. They are permitted to do limited actions on the ticket they get access to, like adding/responding to private notes and change ticket status (provided they have the scope to do so).
How are Occasional agents different from Collaborators in Freshdesk? Print
Modified on: Tue, 3 Aug, 2021 at 6:26 PM
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