Currently, this is not *directly* possible for Freshdesk admins. By adding tags & syncing fields from Freshservice, it is possible to set up reports on Freshdesk. However, Freshservice admins will be able to draw analytics on the tickets raised from Freshdesk using the distinct source ‘Freshdesk’
Will Freshdesk admins be able to draw analytics for tickets raised on Freshservice? Print
Modified on: Fri, 19 Nov, 2021 at 5:00 PM
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