If the agents are the requesters on the Freshservice ticket, they will receive email notifications.
Will agents be notified via email for any ticket updates or responses on Freshdesk or Freshservice? Print
Modified on: Fri, 19 Nov, 2021 at 5:01 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.