If the ticket field sync has been set up, the status of the Freshdesk ticket will be updated as and when there are updates on Freshservice. However, the Freshdesk agent will not be notified of status updates but for responses on an incident or a service request.
Will agents on Freshdesk be notified in-product when an internal team updates their status? Print
Modified on: Fri, 19 Nov, 2021 at 4:29 PM
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