Multilingual support extends the customer support experience to people worldwide and is vital for your business to operate globally. If you sell a product or service online to a potentially global audience, multilingual support can help you broaden the cross-section of customers, improve customer support efficiency, and help you reach new markets.

You can customize your automated email notifications corresponding to each requester's language settings. For example, a customer whose profile language is French will get notifications and alerts in French. In contrast, a German customer will receive notifications in German.

Setup multilingual email notifications in Freshdesk

Please note that this feature is available for Pro and Enterprise plan users.