Phone Widget

Exploring the phone widget
The phone channel in Freshdesk is powered by Freshcaller. With the phone channel, you can make and receive calls directly on Freshdesk and effectively mana...
Wed, 2 Aug, 2023 at 7:47 PM
Converting phone calls to tickets
All the calls to and from the phone channel can be converted to tickets. All your support calls will be accounted for. When you receive a call rega...
Fri, 27 May, 2022 at 11:34 AM
Availability of Agents
Your agents can have complete flexibility as to when and where they want to take calls. Availability of agent will be shown on the top right corner ...
Tue, 5 Dec, 2017 at 6:42 PM