Working with Legacy Reports in Freshdesk
All features of the Helpdesk In-depth report are available from Blossom/Growth onwards, except for: Feature Old plan Current plan Filters for agen...
Fri, 26 May, 2023 at 4:05 PM
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Fri, 26 May, 2023 at 3:44 PM
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Est...
Fri, 26 May, 2023 at 4:04 PM
The Tickets received/resolved/unresolved graph is one of the graphs available under the Ticket volume trends report; the others are the Load analysis graph...
Thu, 21 Feb, 2019 at 7:22 PM
The Load analysis graph is one of the graphs available under the Ticket volume trends report; the others are the Ticket received, resolved, unresolved tren...
Fri, 22 Feb, 2019 at 2:41 PM
The Hour of the day and day of the week graph is one of the graphs available under the Ticket volume trends report; the others are the Ticket received, r...
Thu, 21 Feb, 2019 at 8:26 PM
The Agent Performance report gives a Supervisor or a custom support manager a summary of your agents' effort and performance in the selected time perio...
Tue, 14 Dec, 2021 at 8:44 AM
The Group Performance report gives a Supervisor or a custom support manager a summary of their agents' effort and performance in the selected time per...
Tue, 14 Dec, 2021 at 8:45 AM
The performance distribution graphs focus on the agent/group performance metrics such as first response time, average response time and resolution time. T...
Tue, 10 Oct, 2017 at 5:37 PM
Keeping track of the time spent on each ticket helps you generate timesheets and invoice your clients. Freshdesk's Time Sheet Summary lets you generate...
Tue, 28 Mar, 2023 at 11:40 AM