API v2

How to find your API key
Here's how you can get your API key: Log in to your account. Click on your profile picture on the top right and select 'Profile Settings.' ...
Wed, 17 Apr, 2024 at 11:59 AM
Create and update Tickets with Custom Fields using API
If you have a ticket form with custom fields in them, you can create or update tickets with value for those custom fields - entirely via APIs. Say, you want...
Fri, 22 Feb, 2019 at 1:06 PM
Create and update Contacts with Custom Fields using APIs
This solution article will help you figure out how to create and update contacts that have custom fields with APIs.   STEP 1: Get the name of the custo...
Fri, 22 Feb, 2019 at 1:07 PM
Webhooks - FAQ
What are webhooks? A Webhook is a “callback” to an application or web service that is triggered when a specific event occurs. That means you can setup a we...
Fri, 22 Feb, 2019 at 1:07 PM
Activity API
The activity API allows you and your agents to record activities from an external application or system in Freshdesk's contact timeline. Pushing informa...
Tue, 3 Nov, 2020 at 7:03 PM
API key based authentication
What is API key based authentication API based authentication is a more secure way to authenticate your API transactions. API keys are more immune to attac...
Mon, 3 Jul, 2023 at 2:09 PM