Prevention of multiple and/or uninformed replies

Features that help stop agent collision and give more context to agents replying to tickets

Agent collision detection
When you have a system where agents can pick tickets on their own, it's common to have two or more agents looking at the same ticket and even replying ...
Mon, 6 Apr, 2020 at 10:05 AM
Traffic cop and auto refresh
Note: Traffic cop is available for all customers from Blossom/Growth onwards while the auto-refresh notification is available on Estate/Pro. Agents somet...
Tue, 11 Apr, 2023 at 4:03 PM