Helpdesk - Best Practices

Building an Efficient Helpdesk - What do you need?
Good practices involve identifying tasks that must be done to keep the support process in good shape, and more importantly ensuring these tasks are carrie...
Mon, 4 Jul, 2016 at 1:48 PM
Save Time Assigning Tickets to Agents
Round robin is the scheduling method used to automatically assign tickets to the agents in a group. The specifics of this method is that it deals with t...
Mon, 4 Jul, 2016 at 1:55 PM