Freshworks Partner

Parent Child ticketing helps businesses resolve issues faster by allowing agents to divide a ticket into smaller sub-tickets, that can be worked on in para...

When an agent decides to divide an existing ticket into Child tickets to work on in parallel, there are two ways to go about it: they can create it on-the-...

You might find that some scenarios recur in your helpdesk so you can choose to save your common workflows, like employee on-boarding or returns processing,...

View from the Parent ticket: By clicking on the associated Child tickets count, the list of tickets will be displayed along with some additional ...

Automations in parent-child ticketing makes collaboration hassle-free. Support teams can ensure important updates made to child tickets reflect in the paren...

If certain tickets always need a child ticket to be created, or if you need a create a new child ticket after an existing child ticket is updated, you can u...