Linked Tickets

Manage and track related tickets together to ensure updates are delivered in a fast, consistent and efficient manner.

Setting up Linked Tickets
Linked Tickets helps businesses keep track of contextual tickets in their helpdesk and ensure that updates are delivered in a consistent and efficient mann...
Thu, 17 Jun, 2021 at 11:56 PM
Creating and Linking a Tracker
Once you're done with installing the feature, when agents notice a trend in the tickets coming into the system, they can look for an existing Tracker a...
Mon, 3 Apr, 2023 at 11:46 AM
Automate linked ticketing workflows
Depending on your team's workflows, you can automate synchronisation between a tracker and its related tickets. Here are some examples of workflows ...
Thu, 17 Jun, 2021 at 11:57 PM