Freshworks Partner

Yes, by default all the four roles in Freshdesk - Account Administrator, Administrator, Supervisor and Agent have the ability to view, edit and create solut...

This is not available as a report as such, but if you open a solution folder, on the right, you'd be able to view the number of likes, along with the nu...

Please navigate to Solutions tab -> Click on the category -> open the article and click on its translation.  Here, you would be able to see th...

With the Fullscreen option, your team can write articles without any distraction. This would help you edit the article on a FullScreen. You could click on ...

You could add Tabular Columns to your Solution Article by clicking on the Insert Table option on the Article Text Editor. Choose the number of rows and col...

While formatting a table, you could make use of the following formatting options. Adding Table Header Inserting Rows/Columns - Before/After a select...

In the solution article text editor, you would get the option to customize your articles by editing the HTML source with code formatting and colouring, usin...

Once you add your piece of code and save/publish, the code snippet will be added with syntax highlighting which makes reading codes a breeze, along with the ...

To export your solution articles, go to Quick views > All articles, represented by the hamburger menu under the 'Solutions' tab in Freshdesk.  ...

In Freshdesk, you would have the option to create multiple portals, from the Estate Plan onwards. Under Admin > Channels > Portals and Select the Port...