Freshworks Partner

Once you have populated your knowledge base articles, you can setup your support portal to "auto-suggest" solutions that are in line with a custom...

Even if the Agent is deleted the Articles ported by the Agent would remain in the Account. 

You could make the author name to be displayed for each of the Solution Articles, on your Support Portal.  To have this done, kindly enable the Show Author...

You could have different tags, folders or categories for translated articles. To have this done, while editing the translated article, there are a few prop...

You have many customers to whom you extend your services and not all of them would be a verified contact on your portal. This is because you would not be se...

An article has a translation marked in red because the translation has not been updated after making changes to the master version of the article. It woul...

When changes are made to the master article in the Solutions tab, please note that you would find an option to "Mark other Translations as outdated&quo...

We will be able to import an existing Knowledge Base onto your Freshdesk Account. Please write to support@freshdesk.com with the CSV file of your current Kn...

To delete a category, folder or article, click on the Edit option next to it and then click Delete icon. As a precautionary step, you'd have to type out...

Please navigate to the Solutions tab -> Click on the category and open the article part of the folder.  Kindly click on Edit option on the Top right co...