Knowledge Base
To create a solution article in Freshdesk, follow these steps: Log in as an Administrator: Ensure you have administrative access to your Freshdesk acco...
Fri, 21 Jul, 2023 at 2:05 PM
Under the Solutions tab, you would find All drafts under the filter You can click edit/delete icon on any of these drafts which would take you to...
Fri, 21 Jul, 2023 at 2:06 PM
When an article is published, there is a message at the bottom which says "Did you find it helpful?" which is basically a yes or no question. Upon...
Fri, 17 Nov, 2017 at 7:37 PM
You can have your customers jump to specific sections in your solution article by adding anchor tags. This can help with quicker user navigation within your...
Wed, 21 Sep, 2022 at 12:11 PM
You can view this from the Solutions section in your Freshdesk. Next to the article you will be able to see the number of Views by your customers. You can a...
Fri, 15 Jan, 2021 at 5:06 PM
Yes, refer this link to get the API details to export or update Solutions articles and folders. You can also do this by navigating to Admin > Accoun...
Sat, 26 Jun, 2021 at 3:17 AM
This link has the detailed procedure to create or edit a Solution article using API.
Mon, 4 Feb, 2019 at 10:48 AM
No, a customer's response in a ticket can never be deleted by agents and also the customers themselves cannot revert back their replies.
Mon, 4 Feb, 2019 at 11:53 AM