Community & Forums
Forum topics can always be deleted from the Forums tab by an Admin. However, if there are spam posts being regularly posted, you can make use of the Forum M...
Tue, 18 Jul, 2017 at 1:06 AM
Yes, this could be done with the help of Portal customisation feature which is available from the Estate plan onwards in Freshdesk. If you wish to make this...
Tue, 18 Jul, 2017 at 1:03 AM
You can disable Forums from being available to both your agents and customers by turning the 'Forums' toggle OFF from under Admin > Account > ...
Sat, 26 Jun, 2021 at 3:25 AM
The customers will only be able to see the locked topics, follow it and like it but they will not be able to reply to a locked topic.
Mon, 24 Sep, 2018 at 2:24 PM
Unfortunately, there is no option for the customers to post anonymously in Forum. You can have the settings in such a way that only logged in users will be a...
Thu, 11 Oct, 2018 at 12:43 PM
To Manage the Forum settings, Go to Admin > Channels > Portals. Click Edit near the portal. Go to Manage Sections tab and scroll down to Forums...
Thu, 20 Apr, 2023 at 5:52 PM