Self Service Portal

What is the difference between the Garden and Estate plans in terms of portal customizations?
The portal is your first impression when the customers come in for support. We believe in paving the way to let your creative side take over and transform t...
Fri, 28 Jul, 2017 at 11:26 PM
What is a Freshtheme?
Freshdesk has a predefined gallery of templates available, that you could readily apply on your account to customise your Support Portal. These CSS template...
Sun, 19 Nov, 2017 at 12:49 AM
How could I apply a Freshtheme to my Support Portal?
Freshthemes are not available directly to the users as of now. The only available themes were Marina theme - latest Mint theme Classic theme - oldest. ...
Thu, 24 Aug, 2023 at 9:52 PM
How do I change "Solutions" to "Knowledge base" on the customer portal?
Please go to Admin > Channels > Portals > Customize > Edit theme > Layouts & Pages and make the following changes. Header: <scr...
Thu, 18 Jan, 2024 at 2:10 PM
How to hide the portal and solution articles from being crawled on a Google search?
To prevent the portal from being crawled on a Google Search, you can have the following code attached under Portal customizations. This would available only...
Thu, 24 Jun, 2021 at 7:05 PM
My users are logged into the support portal, however they are not able to view few of the folders.
Apart from the global settings under Admin-> Channels -> Portals-> Settings, you would also have to ensure that the folders have been given global ...
Thu, 24 Jun, 2021 at 7:06 PM
How do I hide the login button from the Customer portal?
If you do not wish your customers to login to your portal, but only to view the content which is made available on it, you could hide the login button from ...
Thu, 24 Aug, 2023 at 10:07 PM
How to reset the changes made to the portal?
The portal could be tweaked by using the customization features available with Freshdesk - the level of customization depends upon the plan you are on. Some...
Thu, 24 Jun, 2021 at 7:09 PM
Can I change the default landing page on the customer portal?
The default behavior in Freshdesk is that the users will be redirected to the Portal Home page when they access the Customer portal. If you are looking ...
Thu, 24 Jun, 2021 at 7:11 PM
How can I customise my portal? What can be achieved on the estate plan?
The portal is your first impression when the customers come in for support. We believe in paving the way to let your creative side take over and transform t...
Thu, 6 Jul, 2017 at 3:58 PM