Self Service Portal
The portal is your first impression when the customers come in for support. We believe in paving the way to let your creative side take over and transform t...
Fri, 28 Jul, 2017 at 11:26 PM
Freshdesk has a predefined gallery of templates available, that you could readily apply on your account to customise your Support Portal. These CSS template...
Sun, 19 Nov, 2017 at 12:49 AM
Freshthemes are not available directly to the users as of now. The only available themes were Marina theme - latest Mint theme Classic theme - oldest. ...
Thu, 24 Aug, 2023 at 9:52 PM
Please go to Admin > Channels > Portals > Customize > Edit theme > Layouts & Pages and make the following changes. Header: <scr...
Thu, 18 Jan, 2024 at 2:10 PM
To prevent the portal from being crawled on a Google Search, you can have the following code attached under Portal customizations. This would available only...
Thu, 24 Jun, 2021 at 7:05 PM
Apart from the global settings under Admin-> Channels -> Portals-> Settings, you would also have to ensure that the folders have been given global ...
Thu, 24 Jun, 2021 at 7:06 PM
If you do not wish your customers to login to your portal, but only to view the content which is made available on it, you could hide the login button from ...
Thu, 24 Aug, 2023 at 10:07 PM
The portal could be tweaked by using the customization features available with Freshdesk - the level of customization depends upon the plan you are on. Some...
Thu, 24 Jun, 2021 at 7:09 PM
The default behavior in Freshdesk is that the users will be redirected to the Portal Home page when they access the Customer portal. If you are looking ...
Thu, 24 Jun, 2021 at 7:11 PM
The portal is your first impression when the customers come in for support. We believe in paving the way to let your creative side take over and transform t...
Thu, 6 Jul, 2017 at 3:58 PM