Self Service Portal

How to create a new support ticket to Freshdesk Support?
The Create New Ticket option on Freshdesk Support Portal has been replaced with Help Widget. We wanted to empower our users to seek instant answers for thei...
Wed, 13 Jan, 2021 at 6:45 PM
What are the different channels of communication in Freshdesk?
Freshdesk is a multi-channel support tool, which acts as a single platform where all customer queries come in. The different support channels include - Emai...
Fri, 26 May, 2023 at 3:42 PM
Why is it best to not overwrite the default style in Freshdesk?
It is always best to write your own elements since you have access and the space to write your own script, HTML. This way, your elements are independent fro...
Thu, 7 Sep, 2017 at 1:12 AM
What do I need to do to have different side bars in my support portal?
To have different side bars, you need to enclose class under a parent element.  Example: .custom-homepage {  .sidebar{    //your css code here  } }...
Thu, 7 Sep, 2017 at 1:12 AM
How do I customise my profile page?
If you are looking to customise the profile page, you can style it with the scripts in the header that will be carried to the profile page. The 'Edit...
Thu, 7 Sep, 2017 at 1:13 AM
Can I have colour coding in tickets view based on the priority of the ticket?
The page is not customisable and so it is not possible to achieve the color coding using a custom script. However, by default, you can see the color coding ...
Tue, 22 Aug, 2023 at 7:52 PM
Is there a liquid object available that would tell the url of any of the pages at the customer portal?
“Current_page_name” This is a liquid object used to cull out the name of the current page. Through this, you can see the portal homepage, New Ticket Page, S...
Thu, 7 Sep, 2017 at 1:14 AM
How can I display the first name of the customer in the forum details page?
Go to Admin > Channels > Portal > Customize portal > Layouts & Pages > Portal pages >Discussions > Topic View. Replace user.name as...
Thu, 24 Jun, 2021 at 7:16 PM
How to setup a multilingual portal?
Using Freshdesk, you could configure your self-service portal such that customers would be able to view the portal in different languages. To configure the ...
Thu, 24 Jun, 2021 at 7:17 PM
How can I disable multilingual portal?
You could navigate to Admin --> Account --> Helpdesk Settings --> Manage Languages and remove the Listed Support Languages from that page. This wou...
Thu, 24 Jun, 2021 at 7:18 PM