Self Service Portal
The Create New Ticket option on Freshdesk Support Portal has been replaced with Help Widget. We wanted to empower our users to seek instant answers for thei...
Wed, 13 Jan, 2021 at 6:45 PM
Freshdesk is a multi-channel support tool, which acts as a single platform where all customer queries come in. The different support channels include - Emai...
Fri, 26 May, 2023 at 3:42 PM
It is always best to write your own elements since you have access and the space to write your own script, HTML. This way, your elements are independent fro...
Thu, 7 Sep, 2017 at 1:12 AM
To have different side bars, you need to enclose class under a parent element. Example: .custom-homepage { .sidebar{ //your css code here } }...
Thu, 7 Sep, 2017 at 1:12 AM
If you are looking to customise the profile page, you can style it with the scripts in the header that will be carried to the profile page. The 'Edit...
Thu, 7 Sep, 2017 at 1:13 AM
The page is not customisable and so it is not possible to achieve the color coding using a custom script. However, by default, you can see the color coding ...
Tue, 22 Aug, 2023 at 7:52 PM
“Current_page_name” This is a liquid object used to cull out the name of the current page. Through this, you can see the portal homepage, New Ticket Page, S...
Thu, 7 Sep, 2017 at 1:14 AM
Go to Admin > Channels > Portal > Customize portal > Layouts & Pages > Portal pages >Discussions > Topic View. Replace user.name as...
Thu, 24 Jun, 2021 at 7:16 PM
Using Freshdesk, you could configure your self-service portal such that customers would be able to view the portal in different languages. To configure the ...
Thu, 24 Jun, 2021 at 7:17 PM
You could navigate to Admin --> Account --> Helpdesk Settings --> Manage Languages and remove the Listed Support Languages from that page. This wou...
Thu, 24 Jun, 2021 at 7:18 PM