Self Service Portal
When you are setting up users in your account - you would have requirements to allow logged-in users/ verified customers to be able to view or submit ticket...
Thu, 24 Jun, 2021 at 7:20 PM
At times, there might be instances where you need to create a ticket on behalf of a customer who reached out to you directly, or for proactive support. ...
Thu, 24 Aug, 2023 at 10:09 PM
You could rebrand your Freshdesk Account by changing the Helpdesk Logo and Favicon. To update your Logo, please navigate to Admin --> Channels --> Por...
Sun, 27 Aug, 2023 at 12:50 PM
At times, an agent might need tickets for his/her own reference. Such a ticket can be created by clicking on New ticket icon from the Menu bar. The SLA ...
Wed, 19 Sep, 2018 at 6:17 AM
An agent is a user in your helpdesk who takes care of the support activities as a full-time job. An agent can be assigned the role of an admin, supervisor o...
Wed, 8 Mar, 2023 at 5:29 PM
Freshworks Neo Platform is a flexible, end-to-end, AI-powered enterprise platform that offers a set of services that are leveraged by all the applications i...
Fri, 19 May, 2023 at 10:40 AM