Social
For Facebook tickets, it is mandatory that the agents are logged into the portal and that they reply from the portal as well. This ensures that the reply is...
Fri, 26 May, 2023 at 3:31 PM
From the Blossom plan you will have the option to add multiple Facebook pages with Freshdesk. However, in the Sprout plan you will only have an option to ad...
Fri, 26 May, 2023 at 3:32 PM
In general, a facebook page or an account can be added only to one specific Freshdesk account. In case you have linked the same Facebook account to another F...
Thu, 29 Nov, 2018 at 3:24 PM
Facebook has recently introduced a messaging policy which does not allow apps to send messages to customers 24 hours after they have messaged a page. F...
Tue, 9 Jun, 2020 at 5:12 PM
Freshdesk Twitter services are discontinued. Freshworks uses Twitter APIs to power tweets and DMs in Freshdesk. Over the past few weeks, Twitter has ma...
Thu, 1 Jun, 2023 at 7:49 PM