Helpdesk Rebranding
The option to raise a new ticket or send a new email is available as part of the '+ New' quick access dropdown on the top right corner near the Sear...
Tue, 2 Apr, 2019 at 11:55 AM
You have agents with a busy schedule who are on calls and creating tickets for customers as you believe in first-hand support. When your agents are creating...
Thu, 24 Jun, 2021 at 10:56 PM
After applying the filters under the Filter Tickets section of the Ticket view page, please click on the Tick mark next to the list view name (All tickets)....
Fri, 14 Jul, 2017 at 6:25 PM
Please navigate to Admin > Account > Helpdesk Settings , and change the primary language of your product portal. We support multiple languages...
Thu, 24 Jun, 2021 at 10:59 PM
Please check the language options which is applied to your profile - you could check this under Agent Avatar-->Profile Settings.
Fri, 28 Jul, 2017 at 11:20 PM
Please navigate to Admin -> Channels -> Portals -> Settings and choose the option "No" under Allow users to Sign Up from the customer por...
Thu, 24 Jun, 2021 at 11:00 PM
Please navigate to Admin -> Account -> Helpdesk Settings where you would be able to find a toggle button next to forums. Disabling this would hide the...
Thu, 24 Jun, 2021 at 11:02 PM
Please navigate to Admin > Channels > Portals > Settings to see the various configurations related to users and forums. Kindly change "wh...
Mon, 21 Jun, 2021 at 9:39 PM
Please navigate to Admin -> Account -> Helpdesk Settings -> click on edit portal to change the portal name displayed on the left side of the naviga...
Thu, 24 Jun, 2021 at 11:08 PM
To change the colors of the Agent side of the portal, please go to Admin > Account > Helpdesk Settings > Click on Edit Branding and make the necess...
Mon, 21 Jun, 2021 at 9:35 PM