Freshworks Partner

The option to raise a new ticket or send a new email is available as part of the '+ New' quick access dropdown on the top right corner near the Sear...

You have agents with a busy schedule who are on calls and creating tickets for customers as you believe in first-hand support. When your agents are creating...

After applying the filters under the Filter Tickets section of the Ticket view page, please click on the Tick mark next to the list view name (All tickets)....

Please navigate to Admin > Account > Helpdesk Settings , and change the primary language of your product portal. We support multiple languages...

Please check the language options which is applied to your profile - you could check this under Agent Avatar-->Profile Settings.

Please navigate to Admin -> Channels -> Portals -> Settings and choose the option "No" under Allow users to Sign Up from the customer por...

Please navigate to Admin -> Account -> Helpdesk Settings where you would be able to find a toggle button next to forums. Disabling this would hide the...

Please navigate to Admin > Channels > Portals > Settings to see the various configurations related to users and forums.  Kindly change "wh...

Please navigate to Admin -> Account -> Helpdesk Settings -> click on edit portal to change the portal name displayed on the left side of the naviga...

To change the colors of the Agent side of the portal, please go to Admin > Account > Helpdesk Settings > Click on Edit Branding and make the necess...