Freshworks Partner

Status of tickets is an important property by which we could filter and sort the tickets. By default, there are four different ticket statuses in Freshdes...

In addition to the four primary ticket statuses, you can create or edit the custom status options from under Admin > Workflows > Ticket Fields > cl...

To turn off the SLA on one particular status, please navigate to Admin -> Workflows ->Ticket Fields -> and click on Status. On the dialog box...

You have a quick and efficient support team being ninjas and solving customers' issues and they send out a response promptly. When they eagerly await fe...

It is not possible to edit the priority field (cannot be deleted or archived) as it is a default field and a part of our structure.  Furthermore, the p...

A dependent field is a hierarchical drop-down in a ticket. Dependent fields use a three-level hierarchy: Category → Subcategory → Item and each of these le...

A solution for this would be to create a custom drop-down field. This is an icon with an arrow pointing downwards found in the "Drag and Drop field.&q...

We do have a feature called 'Dynamic forms' that allows you to display different fields based on the value chosen for the default Type field. This f...

In your ticket form, you would be able to add a dropdown field and make it available for the customers who are raising queries with you. Please navigate to ...

To make a ticket field mandatory, please navigate to Admin > Workflows > Ticket fields and click on the field that you would like to make mandatory. ...