Ticket Forms & Fields
To prevent a ticket field from being modified by the customer, please navigate to Admin -> Workflows -> Ticket Fields -> [Concerned Ticket field]....
Fri, 25 Jun, 2021 at 7:21 PM
Usually, on the ticket fields, you would have given access to the customers to edit a couple of them while submitting a ticket. In order to prevent them fro...
Wed, 12 Jul, 2017 at 2:31 PM
To hide a ticket field from the customer alone, please navigate to Admin -> Workflows -> Ticket Fields -> [Concerned Ticket field]. On the di...
Fri, 25 Jun, 2021 at 7:27 PM
After a ticket is created, you can change the Requester of the ticket or Subject or the Description or any of the Ticket Properties from inside the ticket d...
Tue, 23 Mar, 2021 at 5:15 PM
It is not possible to delete a default ticket field as it is interlinked with other functionalities in the system. However, the field can be hidden fro...
Fri, 25 Jun, 2021 at 7:28 PM
Please navigate to Admin > Workflows > Ticket Fields to see the lock symbol displayed next to some of the options listed there. This is because they a...
Fri, 25 Jun, 2021 at 7:30 PM
Yes, changing the Ticket Field Name would automatically change the Label for existing tickets and the Field would also be automatically updated. Please navi...
Fri, 25 Jun, 2021 at 7:32 PM
Yes, this can be done using the 'Bulk Updates' option on the Tickets List page. You can select the tickets you want to update and choose the &...
Thu, 24 Aug, 2023 at 1:20 PM
When a ticket is closed without filling a mandatory Ticket Field, you would receive an error saying "Unable to close __ Required fields were empty"...
Fri, 25 Jun, 2021 at 7:35 PM
This may be because the field isn't set to be displayed to the customer. To fix this, please navigate to Admin > Workflows > Ticket Fields an...
Fri, 25 Jun, 2021 at 7:34 PM