Freshworks Partner

In a helpdesk, a contact is a customer who sends in support tickets through the many channels you have enabled in Freshdesk. They can submit tickets, check ...

Please navigate to Admin -> Support Operations -> Customer Fields -> click on the companies tab where you could add the custom field.  In this ...

You can export your contacts to a CSV file from under the Customer's tab. When a contact export is triggered, an email is sent to the event performing a...

If you have a list of contacts that you'd like to add to your Freshdesk account, you can easily do so by following these simple steps: Prepare the Co...

There will not be any duplicates contacts created. When you import, the existing contacts will be updated if there are different details for the email addre...

If you accidentally delete a contact and wish to recover it, you can do so by using the Restore button of the contact. However, you cannot restore once you ...

Timeline section will include the activity of the customer in Forums as well, in addition to the recent Tickets that he/she has raised. The Tickets section ...