Groups & Agents
As an Administrator, you can change other agents’ email address by following the steps below, Navigate to Admin from the menu. Under Team, click on Agent...
Thu, 28 Mar, 2024 at 5:55 PM
Agents can attach signatures to tickets. These are automatically appended to any ticket reply that the agent sends out. You can add pictures, insert links a...
Thu, 24 Jun, 2021 at 8:06 PM
When you're in the business of providing exceptional customer service, you want to make sure that your user experience is as personal as it can get. So,...
Thu, 24 Jun, 2021 at 8:55 PM
Navigate to Admin -> Team -> Agents and edit the scope or the role of the agent to give the permissions as per requirement.
Sun, 27 Aug, 2023 at 12:54 PM
Admins will not be able to set a password for an agent. However, agents can use the 'Forgot password?' option on the login page of the support porta...
Tue, 25 Jul, 2023 at 5:40 PM
Please check for an email from support@freshworks.com with the subject “Reset Password for your Freshworks Account” in the SPAM or any other folders (Promo...
Fri, 19 May, 2023 at 11:24 AM
Currently, it is not possible to turn off the activation email for agents. You'll need to send the email to the agent so that they can set a password f...
Thu, 24 Jun, 2021 at 10:01 PM
Please navigate to Admin --> Workflows --> Email notification --> Agent Notification --> and turn on the notification for "New Ticket Creat...
Thu, 24 Jun, 2021 at 10:07 PM
Please send a mail to support@freshdesk.com and we'll add a complimentary day pass to your account.
Kindly note that we do not recommend config...
Thu, 13 Jul, 2017 at 4:36 PM
Please navigate to Admin > Account > Day passes in order to understand how many day passes have been consumed by the occasional agents on the portal. ...
Thu, 24 Jun, 2021 at 10:24 PM