Freshworks Partner

You have a well-maintained workflow where the agents need to work on the tickets that are assigned to them. This is why you would like to prevent the reassi...

In Freshdesk, you can control both aspects of an agent's activities - what they can see, and what they can do. You can create special privileges and pro...

You could navigate to Account Settings under Admin-->Account. There, you would be able to view the account details from where you could also modify the a...

When you add a new agent to your Freshdesk Account, they will receive an activation email to the email address provided in their profile.  If the agent ...

When you add a new agent to your Freshdesk Account, they will receive an activation email with a verification link. The agent can then click the link to ver...