Login & SSO

Why am I getting the error 'Portal is not available at your location' while trying to access a Freshdesk page?
The error message "Portal is not available at your location" typically occurs when you try to access a Freshdesk page, but the page is restric...
Fri, 21 Jul, 2023 at 1:58 PM
What is the Remote Login URL?
While setting up an SSO, the users would have to login from a common login URL, to be authenticated using SSO. The Remote Login URL is that URL to which you...
Thu, 20 Jul, 2017 at 8:01 PM
Why am I getting the 'Invalid Time Stamp' error when I try to login using an SSO?
You will be prompted with  'Invalid Time Stamp' error when the difference between the UTC timestamp generated by your server and ours is more than 3...
Tue, 11 Dec, 2018 at 3:52 PM
Why am I getting a 'Login unsuccessful' error on the AD SSO?
This error message denoting authentication failure would be because of an error in setting up the SSO. To analyse this, we would require the debug log. Plea...
Thu, 20 Jul, 2017 at 8:07 PM
Why are my agents not able to login through AD SSO?
Please check if the agent who is logging in is using their email address which is part of the AD. Also, if they are a user on the AD, you would have to make...
Thu, 20 Jul, 2017 at 8:21 PM
Why are the names under my agents' profiles automatically changed every time they log in?
After every login with an SSO, Freshdesk will sync the name of the agents with the names in your SSO database. Hence, the names in Freshdesk would automatic...
Thu, 20 Jul, 2017 at 8:19 PM
Why are my agents logged back in to the portal automatically after they log out?
This would be because of an incorrect Remote Logout URL. If you have entered the login page of the portal as the Remote Logout URL, please have that modifie...
Thu, 20 Jul, 2017 at 8:37 PM
SSO is not working and getting the message 'Session expired. Please login again'
We use the UTC timestamp to generate the hash for validation. Before we were allowing the hash to be valid for 30 minutes, but now we have updated it to be ...
Tue, 18 Dec, 2018 at 3:08 PM
SSO error: Login was unsuccessful! - Validation Failed : Invalid Signature on SAML Response
This error occurs when there is a mismatch in the signature.    To extract the SHA signature from Google, In the Google Admin console, navigate to Secur...
Tue, 27 Sep, 2022 at 11:28 AM
There is a not secure message when accessing the system from Chrome
If this is happening for your vanity URL, then you have to set up an SSL certificate for your custom domain.  SSL options for custom domains are availab...
Sat, 26 Jun, 2021 at 4:09 AM