Automations and Triggers
Automations in Freshdesk are business rules that run immediately after a ticket is created or updated and automatically perform actions if specified conditi...
Wed, 7 Jun, 2023 at 11:15 AM
Go to Admin > Workflows > Automations > Ticket creation> New Rule. This automation will only work on tickets that are newly created in your acco...
Fri, 25 Jun, 2021 at 7:47 PM
All new tickets that come into your Freshdesk account can be updated with this automation.
Thu, 27 Jun, 2019 at 5:44 PM
This can be done by creating a new automation rule under Admin > Workflows > Automations > Ticket creation in Freshdesk. For assigning all th...
Fri, 12 Nov, 2021 at 1:07 AM
Setting up custom email notifications for specific scenarios when tickets are created or updated helps agents save time and meet unique requests. Follow th...
Tue, 28 Mar, 2023 at 11:42 AM
You can automatically assign tickets from a specific email with a specific subject to an agent or group of choice using automation rules. Below are the step...
Tue, 28 Mar, 2023 at 11:45 AM
There might be cases where a third person, a delivery partner, or the point of contact from a customer wants to be looped in on any conversation for tickets...
Tue, 28 Mar, 2023 at 10:43 AM
With Freshdesk's automations, you can update your custom fields for incoming tickets based on specific business conditions. Let us consider the follow...
Fri, 19 May, 2023 at 12:15 PM
If you are receiving continuous spam emails from a contact, you can configure an automation rule under Admin > Workflows > Automations > Ticket cre...
Fri, 25 Jun, 2021 at 7:55 PM
Using Freshdesk, you can send an auto-response notification for Out Of Office or after Business Hours. To meet this requirement, set up an automation rule u...
Thu, 11 Nov, 2021 at 3:36 AM