Freshworks Partner

Automations in Freshdesk are business rules that run immediately after a ticket is created or updated and automatically perform actions if specified conditi...

Go to Admin > Workflows > Automations > Ticket creation> New Rule. This automation will only work on tickets that are newly created in your acco...

All new tickets that come into your Freshdesk account can be updated with this automation.

This can be done by creating a new automation rule under Admin > Workflows > Automations > Ticket creation in Freshdesk. For assigning all th...

Setting up custom email notifications for specific scenarios when tickets are created or updated helps agents save time and meet unique requests. Follow th...

You can automatically assign tickets from a specific email with a specific subject to an agent or group of choice using automation rules. Below are the step...

There might be cases where a third person, a delivery partner, or the point of contact from a customer wants to be looped in on any conversation for tickets...

With Freshdesk's automations, you can update your custom fields for incoming tickets based on specific business conditions.  Let us consider the follow...

If you are receiving continuous spam emails from a contact, you can configure an automation rule under Admin > Workflows > Automations > Ticket cre...

Customers may reach out to your helpdesk outside your business hours for inquiries, complaints, sales queries, and the like. Setting up after-hour auto repl...