API & Webhooks

How to edit the subject line of the tickets based on certain conditions or specific keyword in the subject?
This can be done using the API. Navigate to Admin > Workflow > Automations > Ticket Creation > New Rule and set up an automation rule as follows...
Sat, 26 Jun, 2021 at 1:03 AM
How do I apply filters and view a list of tickets using API?
You can view the tickets from a custom ticket list view, using API. You could make use of v1 of API to have this done. Please refer to this documentation fo...
Fri, 21 Jul, 2017 at 6:21 PM
How to create a ticket with dependent field using API?
You can use Create ticket with custom fields commands via API as given in this link to create a ticket with dependent field using API.
Fri, 14 Dec, 2018 at 12:01 PM
Is there an API to list all the tickets and schedule it for a particular time?
You could list all tickets on a periodic basis. The API documentation would be available at http://developer.freshdesk.com/api/#list_all_tickets.  Note:...
Tue, 25 Jul, 2017 at 2:57 AM
How can I view the Ticket Properties of a ticket using API?
You could use the API to "View a Ticket" and as part of the response, you would be able to receive the Tag added to the ticket. Command : Get ...
Thu, 6 Jul, 2017 at 8:40 PM
How to remove quoted text via API?
You can use this command below to remove the quoted text through API: client.interface.trigger("click", {id: "delete_quoted_text"}) 
Fri, 14 Dec, 2018 at 12:04 PM
Can I use my vanity URL or CNAME to make an API call?
As of now, the V2 of Freshdesk's API supports only the Freshdesk URL on HTTPs. Making calls using the vanity URL isn't supported.
Wed, 10 May, 2017 at 4:35 PM
Do we have API and integration capabilities in the free Sprout plan?
No, the access to Freshdesk APIs and the integration capabilities is not available in the free Sprout plan. It will be available from the Blossom plan onwar...
Wed, 17 Jun, 2020 at 2:06 PM
Why have I received an email saying 'Please recheck the webhook settings in your account'?
This is a notification email that is auto-generated when a Webhook which is triggered from your account fails. This Webhook might be a part of the automatio...
Fri, 21 Jul, 2017 at 4:58 PM
How do I get a list of agent ID's?
You can use our API to get a list of all the agents which would include the Agent's IDs as well. To know more about the same you can make use of https://...
Mon, 5 Nov, 2018 at 1:19 PM