Integrations
Yes, the details pertaining to the Salesforce contact information are displayed under the requester info section in a ticket. Please navigate to the Tic...
Fri, 21 Jul, 2017 at 7:13 PM
The Freshdesk-Salesforce integration helps in providing more information for the teams working on any one of these tools. For a team using Salesforce, it wo...
Fri, 21 Jul, 2017 at 7:17 PM
You cannot create mailing lists in Freshdesk. However, you can make use of the Mailchimp integration with Freshdesk to create mailing lists in Mailchimp and...
Mon, 17 Dec, 2018 at 3:45 PM
Using the Freshdesk-Salesforce integration, you would be able to view the Ticket ID, Subject, and Properties in Salesforce. As of now, ticket conversat...
Fri, 21 Jul, 2017 at 8:06 PM
No, none of your existing data in Salesforce would be changed by this app. However, the Freshdesk - Salesforce app might add contacts or companies from...
Fri, 21 Jul, 2017 at 8:12 PM
Not all ticket properties in the system would be synced to Salesforce. If you make changes to the following 7 properties, they will be updated in Salesforce...
Fri, 21 Jul, 2017 at 8:18 PM
Mandatory custom fields in Salesforce Opportunities are not supported, for now, in the Salesforce app for Freshdesk. If you try to create an Opportunit...
Fri, 21 Jul, 2017 at 8:20 PM
Yes, if you have admin credentials, you could proceed to the Salesforce app configuration page and make sure the "Allow agents to create/link opportuni...
Fri, 21 Jul, 2017 at 8:34 PM
No, the widget is available only in the Ticket Details Page on Freshdesk and all modifications to linked/new opportunities can only be made from there.
Fri, 21 Jul, 2017 at 8:28 PM
Please navigate to "apps.freshdesk.com" and search for MailChimp to install this. Kindly make sure you have a MailChimp account to integrate with ...
Fri, 21 Jul, 2017 at 8:33 PM