Freshworks Partner

When merging 2 tickets, you can prevent the email notification from being sent to customers that ticket has been closed.  While merging tickets in Fresh...

A template helps maintain a standard of support replies across a large support team. Typically, an agent reply template has greetings and signatures, so age...

Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Freshdesk comes equipped with a default email...

To notify agents on new ticket assignment, Go to Admin > Workflows > Email Notifications > Agent notifications  Toggle on notification for &q...

The automated response the customer receives after a ticket is created is the default email notification you have set up under Admin > Workflows > Ema...