Accounts - Plans & Billing
To know the number of day passes used by an Occasional agent, please navigate to Admin -> General settings -> Agents -> Occasional agents. There...
Mon, 24 Jul, 2017 at 9:21 PM
Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership...
Tue, 6 Jun, 2023 at 10:27 AM
New agents can be added only if the payment mode is online, that is, if the credit card information on file is valid for payment. If you are paying offline,...
Tue, 18 Dec, 2018 at 4:13 PM
When you export the helpdesk data from Admin -> Account -> Account Details -> Export Data, you would receive a file in the XML format. Please try ...
Sat, 26 Jun, 2021 at 12:21 AM
To change your billing currency, please send an email to billing@freshworks.com. However if your account is on a trial period, then you can change your curr...
Sat, 26 Jun, 2021 at 12:22 AM
As of now, only Supervisors and Admins will be able to access the reporting suite. Customers could generate manual reports using the 'Export' tab...
Mon, 24 Jul, 2017 at 9:47 PM
The invoices will be sent to the billing contact on file by default which would be the account admin who created the Freshdesk account. You can write to bil...
Tue, 18 Dec, 2018 at 4:15 PM
The spam watcher will check if more than 50 emails have been received from the same email address in the first 30 minutes; if so, upon the 51st email, the ...
Fri, 21 Jul, 2023 at 2:02 PM
The new subscription charges for the subsisting period would be charged on pro-rated basis and your credit card will be charged automatically. If payments f...
Tue, 18 Dec, 2018 at 4:16 PM
Only another Account Administrator can grant the Account Administrator Role to an agent in Freshdesk. If you are already an Admin in your helpdesk, you can...
Tue, 6 Jun, 2023 at 10:07 AM