Accounts - Plans & Billing

How can I find out the number of day passes used by an occasional agent?
To know the number of day passes used by an Occasional agent, please navigate to Admin -> General settings -> Agents -> Occasional agents. There...
Mon, 24 Jul, 2017 at 9:21 PM
What are the best practices to delete an agent without losing their ticket details?
Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership...
Tue, 6 Jun, 2023 at 10:27 AM
Why am I not able to add new agent seats?
New agents can be added only if the payment mode is online, that is, if the credit card information on file is valid for payment. If you are paying offline,...
Tue, 18 Dec, 2018 at 4:13 PM
Why am I unable to unzip or open the XML file?
When you export the helpdesk data from Admin -> Account -> Account Details -> Export Data, you would receive a file in the XML format. Please try ...
Sat, 26 Jun, 2021 at 12:21 AM
How to change my billing currency?
To change your billing currency, please send an email to billing@freshworks.com. However if your account is on a trial period, then you can change your curr...
Sat, 26 Jun, 2021 at 12:22 AM
What would be the best way to have our customers view reports based on Response and Resolution SLAs for their tickets?
As of now, only Supervisors and Admins will be able to access the reporting suite. Customers could generate manual reports using the 'Export' tab...
Mon, 24 Jul, 2017 at 9:47 PM
How do I get my invoice for this month?
The invoices will be sent to the billing contact on file by default which would be the account admin who created the Freshdesk account. You can write to bil...
Tue, 18 Dec, 2018 at 4:15 PM
How does the spam watcher in Freshdesk work?
The spam watcher will check if more than 50 emails have been received from the same email address in the first 30 minutes; if so, upon the 51st email, the ...
Fri, 21 Jul, 2023 at 2:02 PM
I need to know how will I be billed if I add full-time agents on annual billing?
The new subscription charges for the subsisting period would be charged on pro-rated basis and your credit card will be charged automatically. If payments f...
Tue, 18 Dec, 2018 at 4:16 PM
How do I transfer account admin access?
Only another Account Administrator can grant the Account Administrator Role to an agent in Freshdesk. If you are already an Admin in your helpdesk, you can...
Tue, 6 Jun, 2023 at 10:07 AM