Agents
Your company has chosen Freshdesk as the best solution to handle customer support and technical assistances. The one who is going to be handling the various...
Tue, 6 Jun, 2017 at 6:47 PM
Agents are the persons who handle tickets and work with customer problems. An agent's functionality depends on the expertise, the level of support the a...
Thu, 28 Mar, 2024 at 5:54 PM
If you have members in your team who would not be accessing your Freshdesk Account on a daily basis, but only a few days in a month, you could add them as O...
Fri, 25 Jun, 2021 at 9:39 PM
Full-time agents are those in your core support team who will log into your helpdesk every day. Please navigate to Admin -> Team -> Agents -> Click...
Fri, 25 Jun, 2021 at 9:40 PM
Some agents may not be completely involved in your helpdesk workflow and they are called occasional agents. An occasional agent is distinguished by the day ...
Thu, 18 Nov, 2021 at 12:32 PM
If your portal has occasional agents who would log in according to the necessity and workflow involved, they would need a day pass. A day pass allows them t...
Thu, 18 Nov, 2021 at 12:25 PM
Occasional agents are required on the portal to follow a certain process or be notified of a few issues. These updates or email notifications would come int...
Wed, 7 Jun, 2017 at 5:41 PM
An agent role would change as time progresses while working on your Helpdesk. You sometimes would have the necessity to change a concerned agent from full t...
Fri, 25 Jun, 2021 at 9:43 PM
The API key for an agent - full time or occasional is available in the profile settings which can be accessed by clicking on the profile icon that gives you...
Wed, 7 Jun, 2017 at 6:12 PM
The Admin tab contains Account Configuration options for your Freshdesk Account. This tab would be visible only to Agents associated with Admin Role and abo...
Tue, 5 Sep, 2017 at 11:04 AM