Agents
As an Organization Administrator, you can change other agents’ names by following the steps below, Navigate to the bottom left corner of your Freshdesk a...
Wed, 29 Nov, 2023 at 11:46 AM
If you are getting an error Email has already been taken View User, then click on View User which would redirect you to the contact's profile. This ind...
Mon, 17 Dec, 2018 at 3:50 PM
If you are not able to view a ticket and if it throws an error that says The ticket is either not there or you don't have permission then the cause can ...
Mon, 17 Dec, 2018 at 3:53 PM
You can make use of Roles to restrict the actions performed by the Agents. You can check out the link to know more about this.
Mon, 17 Dec, 2018 at 6:10 PM
As an admin, if you want to have a common signature for all ticket replies, click on Admin > Workflows > Email notifications > Templates > Agent...
Fri, 25 Jun, 2021 at 9:49 PM
Go to Admin > Team > Groups > Edit > Group properties > Check the option 'Allow agents to change their availability for automatic ticket ...
Fri, 25 Jun, 2021 at 9:52 PM
In the Free plan you can add up to 10 agents. In the old Sprout plan you can add any number of users. There is no limit on the number of users that can be a...
Wed, 12 Apr, 2023 at 12:18 PM