Feedback Widget
Please navigate to Admin -> Channels -> Widgets -> Feedback Widget -> and open the widget code tab (present at the right end of the header). ...
Fri, 25 Jun, 2021 at 8:59 PM
Kindly ensure that you have copied and pasted the code before the </body> tag in the HTML template of your site. Also, please check if you have c...
Thu, 24 Jun, 2021 at 6:20 PM
Please navigate to Admin -> Channels -> Widgets -> Feedback Widget. Kindly choose the offset which gives you the ability to decide how far it ...
Fri, 25 Jun, 2021 at 9:04 PM
Please note that this requirement can be met using a Ticket creation automation rule. Please navigate to Admin -> Workflows -> Tickets -> Ticket Cr...
Fri, 25 Jun, 2021 at 9:09 PM
Unfortunately, we do not have the functionality to add a CC in the feedback widget. However, when this creates a ticket on the portal, you would be able to ...
Fri, 25 Jun, 2021 at 9:11 PM
Yes, you would be able to change the text on the form button from "Send Feedback" to something else. Please navigate to Admin -> Channels ...
Fri, 25 Jun, 2021 at 9:13 PM
Please navigate to the Tickets tab -> scroll down to source filter to the left of the list view -> where you could choose the "feedback widget&qu...
Mon, 24 Jul, 2017 at 11:30 PM
The language for the feedback widget is the helpdesk language of your support portal. Please have this checked under Admin -> Account -> Helpdesk...
Fri, 25 Jun, 2021 at 9:15 PM
Please navigate to Admin > Support Operations > Multiple products to see the various products listed here. The product will be assigned to the ticket ...
Fri, 25 Jun, 2021 at 9:19 PM
For this, you need to have multiple support portals configured in different languages. Please navigate to Admin ->Support Operations -> Multiple prod...
Fri, 25 Jun, 2021 at 9:20 PM