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Feedback Widget

Is it possible to add additional fields in the Feedback widget?
Yes, you can add additional fields to the feedback widget. Please navigate to Admin > Workflows > Ticket fields > add the required custom field >...
Fri, 25 Jun, 2021 at 9:23 PM
Can we change the order of the fields in the Feedback Form?
Yes, you will be able to reorder the fields of the Feedback Widget from the default view that has Email, Subject, Description and then the custom fields bel...
Fri, 25 Jun, 2021 at 9:27 PM
I don't want the customer to see a particular ticket field in the feedback widget. How to set this up?
Please navigate to Admin -> Workflows -> Ticket fields where you could click on this field to open the ticket properties. Please uncheck "Custome...
Fri, 25 Jun, 2021 at 9:27 PM
Why am I getting the error ERR_INSECURE_RESPONSE when I'm trying to embed a contact form on our website?
You'll receive this error if the source that you have provided in the widget code is not secure. Please check if your Freshdesk URL is secure (https) an...
Fri, 25 Jun, 2021 at 9:29 PM