Advanced Ticketing features
The child tickets associated with the parent ticket will be unlinked and the changes cannot be restored. However, the child tickets would not be marked as s...
Tue, 30 May, 2017 at 12:53 PM
To link multiple tickets, we have to goto the ticket details page separately of each ticket and link them individually to a tracker. As of now there is no op...
Mon, 18 Jan, 2021 at 9:00 PM
Yes, we can filter out tickets based on parent and child tickets. Go to Tickets. Under the Filters section on the left hand side, click on Association T...
Thu, 20 Apr, 2023 at 3:06 PM
No. Tickets cannot be linked to trackers by using any of the four automations.
Thu, 6 Apr, 2017 at 4:38 PM
No, you cannot filter out child tickets based on the parent ticket. However, you can go to the parent ticket and view the child tickets associated with it.
Tue, 30 May, 2017 at 12:53 PM
No, tickets can be associated via trackers or the parent-child method, but not both.
Fri, 22 Feb, 2019 at 1:24 PM
Two fields are mandatory while creating a new tracker : 1. Requester field - The agent creating the tracker ticket is also the requester. There is an opti...
Tue, 27 Jun, 2023 at 11:07 AM
You can create a custom role and manage the Ticket access for the agents assigned to the role under Permissions. To disable the option for agents to li...
Thu, 20 Apr, 2023 at 3:26 PM
An agent can only link tickets to a tracker that are present in his/her scope. So, if an agent has group/restricted access he/she wont be able to view all th...
Mon, 18 Jan, 2021 at 9:02 PM
When the agent has restricted access, still he would be able to see tickets assigned to him as an internal agent even if he is not the assigned agent on the...
Thu, 29 Jun, 2017 at 11:54 PM