Admin Settings

I want to login as Administrator
Your account's Administrator will be able to assign the role of Administrator to you under Admin > Team > Agents.
Sat, 26 Jun, 2021 at 1:38 AM
Can I download Freshdesk?
Freshdesk is a cloud-based software and is not an On-premise software that can be downloaded. However, you can use Freshdesk on your mobile device by downlo...
Mon, 18 Jan, 2021 at 8:09 PM
How to make myself an Account Administrator?
Only another Account Administrator would be able to grant you the Account Administrator Role. If you are already an Admin you would be able to identify who ...
Sat, 26 Jun, 2021 at 1:40 AM
Hi, is there a storage limit on your platform?
There is no storage limit on the Freshdesk platform. All the data is stored in Cloud. Click here to learn more.
Mon, 30 May, 2022 at 4:43 PM
What to do if account is blocked due to high traffic?
Freshdesk constantly monitors every account's activities for suspicious spam activity, like a sudden surge of emails or multiple hits on your portal wit...
Fri, 19 May, 2023 at 11:26 AM
As an agent, how can I update the email address for my profile ?
You can contact your account's Administrator to change your email address under Admin > Team > Agents.
Sat, 26 Jun, 2021 at 1:42 AM
How can I allow customers to access Solution articles without signing in ?
Change the settings under Admin > Channels > Portals > Settings > Who can view solutions and choose the option everybody, so that the customers ...
Sat, 26 Jun, 2021 at 1:42 AM
Unable to allocate a day pass
If you are not able to login to the account and if an error throws that says 'Unable to allocate a day pass for you, please contact your administrator&#...
Sat, 26 Jun, 2021 at 1:44 AM
How do I edit ticket fields?
To edit ticket fields, Go to Admin > Workflows > Ticket fields  Click on the field and make changes. Click Save Field
Thu, 20 Apr, 2023 at 4:01 PM
As an admin, can I get a notification if an agent is deleted ?
Under Admin > Security, there will be an option to send notifications to admin(s) of the Account when an agent is added or deleted, also when IP whitelis...
Wed, 19 Dec, 2018 at 3:17 PM